Thank you for Choosing Castle Peak Homes.

Below you will find a list of helpful resident resources. We value you as a resident. Please let us know if there is anything additional we can do to serve you!

 
 

Pay Online


 

Castle Peak Homes is pleased to offer applicants and residents the ability to pay online via our Resident Portal. Applicants and residents will enjoy the following benefits: 

  • Online payments via electronic check or credit card 

  • One‐time payments at your convenience 

  • Automatic payments to pay rent and eliminate late fees 

  • Call Center for support and phone payments 

  • Secure and easy‐to‐use payment system 

First Time Users

Once your lease application is approved, you will be invited to set up your Resident Portal. Once registered, you can process a one‐time payment and/or set up AutoPay. 

Existing Users

  1. Login to your Resident Portal

  2. Once Logged in, you can process a one-time payment and/or set up AutoPay. 

  3. Select payment option (only full amount due will be accepted). 


    Please note: Current residents may continue to use PayLease until June 1st, 2020. 

 


Questions & Support

For questions contact Contact Buildium Customer Care at:

(888) 414-1988

For questions regarding your account balance with Castle Peak Homes:

(972) 788-1100

 
 

Maintenance Requests


 

To submit a non-emergency maintenance request, please login to your resident portal and submit a maintenance request. A member of the Castle Peak Homes team will contact you directly to confirm the request and schedule a convenient time to enter the property (if required).

If you have an emergency maintenance request, please call 972-788-1100. 

 

Castle Peak Homes looks forward to welcoming you to your new home. Please review the move-in checklist for details to submit your first month’s rent, activate utilities, and schedule your move-in appointment.

 

 

1. Submit First Month’s Rent

Castle Peak Homes will need the rent payment to release the keys to you at move in. Please refer to your lease agreement on the amount due. Payments can be made online through PayLease, or a check made payable to Castle Peak Homes (personal checks must be received seven (7) days prior to move in.)

2. Activate Utilities

  • Gas: Atmos Energy: 1‐888‐286‐6700

  • Water: Contact your city water department

  • Electric: Any provider of your choice

*Please remember, even if resident(s) do not occupy the property at move in, the resident(s) is responsible for all utilities outlined in the lease at the lease start date.

3. Schedule Move-In Appointment

Contact Castle Peak Homes at (972) 788-1100 to schedule your move‐in appointment .

 

 Move-Out Procedures

 

Move-Out Procedures & Checklist

It is our priority to make sure that your move out transition with us is as smooth as possible. Prior to vacating and surrendering your property keys, please make sure and address the following items.

  1. Proper written notice, as outlined in the lease agreement, must be submitted to your Castle Peak Homes representative, along with your forwarding address.

  2. Utilities must be connected until 11:59 p.m. on the final day of the lease term.

  3. To ensure your security deposit is refunded, please address the additional items:

General

  • DO NOT scratch hardwoods (it can be very costly to repair)

  • Wash walls and remove all marks

  • Remove all hooks and nails and patch (as required)

  • Fill holes in walls with spackle and wipe clean off excess

  • Patch any large holes from anchors or molly bolts

  • Remove all cobwebs from walls and ceilings

  • Clean all switch plates

  • Clean all window blinds

  • Replace any burned out light bulbs

  • Replace smoke detector batteries

  • Replace HVAC filters

  • Remove and clean all light fixtures, covers or globes

  • Remove all personal items from property (including coat hangers)

  • Clean shelves throughout

  • Return all property and mail box keys

Kitchen

  • Clean range, including boiler pans

  • Remove and clean drip pan and underneath, if any

  • Clean behind and under refrigerator

  • Clean exhaust fan and filter (if any)

  • Clean exhaust overhead lights to remove grease and dirt

  • Wipe out dishwasher, including inside around door

  • Clean all cabinets, counters, shelves and drawers inside and out

  • Clean all surfaces of microwave including underside filter

  • DO NOT turn off refrigerator when vacating

  • Clean inside refrigerator, including shelves and drawers

  • Clean sink and faucet

  • Clean all light fixtures

  • Clean all floors and area surfaces

  • Wipe down baseboards

Living Room and Bedrooms

  • Clean floors and baseboards

  • Clean interior windows, frames and tracks

  • Clean vanity, medicine cabinet, including mirrors and shelves

  • Clean tub, shower, sink and toilet, removing all soap scum

  • Clean all bathroom fixtures, (lights, faucets, shower fixtures)

  • Clean all counters, drawers and shelves inside and out

Yard and Garage Area

  • Remove all personal belongings and debris

  • Clean any oil stains from garage floor, using appropriate cleaner

  • Sweep floor

  • Return all garage remotes

*This list is for reference only and is not intended to be inclusive of all potential damages.

 

Move-out Inspection

Once you have addressed all move-out procedure items, please call 972-788-1100 to schedule a time for your final move-out inspection. A Castle Peak Homes representative will meet with you to perform the inspection and accept the return of your property keys.


Questions?

(972) 788-1100


We know that you have a lot of choices when renting a home. We are thankful you have chosen Castle Peak Homes and we hope you have enjoyed your residency with us.